| OFFICE |
| What are your hours? |
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Monday-Friday 8AM - 5PM Pacific Standard Time Saturdays & Sunday Closed
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| Where are you located? |
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Genie Air Conditioning
15041 Calvert Street
Van Nuys,CA
91411
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| Do you have a toll-free number? |
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No. Our phone number is 818-785-4151
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| What is your return policy? |
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25% re-stocking fee if box is not open.
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| How do I open an account? |
On top of the Home page ( www.airconditioner.com/) Click on credit application; print out and FAX into 818-785-3719. Then send in original to: Genie Air Conditioning 15041 Calvert Street, Van Nuys, CA 91411. Click here for our Credit Application.
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| ORDERING |
| Why does it indicate $0.00 for shipping? |
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If your total for shipping has come up with a "0" result, We will calculate shipping fees according to your shipping address and call you.
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| How long does it take to process my order after I submit it? |
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Your order will be processed within 24 hours if it is placed Monday - Thursday.
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| What happens to my order when I submit it after-hours, and what are your hours? |
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Your order will be received on the next business day.
Our hours are Monday - Friday, 8AM - 5PM (PST - Pacific Standard Time)
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| Will I get a confirmation number after I submit my order? |
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Yes, and you will receive a phone call to give shipping price and to make sure the product you ordered is the same product number. Please retain this information for your records.
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| How do I know my order was received? |
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If you see the "Order Confirmation" page, your order has been submitted successfully.
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| What credit cards do you accept? |
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Visa, Master Card, Discover and American Express.
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| Is it quicker to order online or over the phone? |
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If you have access to a computer it is quicker to order online. Our phone lines are very busy and you may spend some time on hold.
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| Do I pay taxes if I am out of the state of California? |
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No
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| What is a V-Code and where do I find it? |
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The V-Code is a three digit number used to validate the ownership of your credit card. It is located on the back of your credit card after your account number.
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| Is there free shipping? |
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No - If you get a $0.00 result for your shipping amount, you have ordered over 150 pounds or multiple items and require a rate quote. We will call you with your total shipping fees before we process your order.
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| What is going on with my order? |
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To find out send us an email with this information:
1. Name ( First, Last )
2. Phone Number ( Day-time phone number )
3. Confirmation Number ( If you have one )
4. Zip Code of where you order is being billed.
5. The date you purchased your order.
SEND ALL THIS INFO IN AN EMAIL TO US AT CONTACT@GENIEAC.COM
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| SHIPPING |
| How much is shipping? |
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When you decide on an item to purchase, click on the "buy now" button but the shipping price will not be displayed. When you get an amount of $0.00 this does not mean "free shipping". It means that we will need to call a freight company for a rate quote and call you back with the shipping price. WE DO NOT OFFER FREE SHIPPING FOR ANY OF OUR PRODUCTS.
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| Can I pick up my item(s)? |
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Yes, please indicate on the order form that you will pick up item(s) and we will have them ready for you when you get here. Please call in advance to check availability and let us know when you will come. Ask for a work order number.
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| When will my unit be shipped to me? |
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Expect 3-7 business days
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| What do I do if I want my item shipped quicker? |
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Please call 818-785-4151 and ask to speak to a sales associate for more details.
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| Will I get a tracking number? |
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Yes, upon request. You need to call in for tracking number.
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| WARRANTIES |
| Are all your units under warranty? What does it include? |
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Most of our units are under manufacturer's warranty. Contact each manufacturer to find out what is covered on each unit.
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| Do you offer an extended warranty? What does it include?
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No more.
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| UNIT INFORMATION |
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What is the difference between a heat strip and a heat pump?
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Simply put, a Heat Strip is an air conditioner that uses an electric heat strip for heating needs. A Heat Pump is an air conditoner that has a reversing valve; instead of the heat coming out of the back, the reversing valve reverses the cycle so the heat comes out of the front, making your air conditioner a heater.
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I was wondering if you have any units that fit the crank-out style windows; is there a separate installation kit?
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Check our casement units page; no sleeves are made for this type of window. You will have to make a custom installation for the casement unit.
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Are the measurements listed (height, width, depth) for the actual unit, or for the outside sleeve measurement? I am trying to fit my existing through the wall openings.
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It is the measurement of the outside diameter of the sleeve of the unit.
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Are these units new or refurbished? The prices seem very low compared to local retail stores. I just want to be sure that the unit I buy from Genie Air Conditioning is a new unit.
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Yes, all of our units are brand new unless specified on the page.
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How do you figure out how many BTU's you need?
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Usually for every 400 square feet we recommend 12,000 BTU'S.
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Do all air conditioners come with sleeves?
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No, some models are replacements only. Check specs to see if the unit comes with a sleeve and if the unit is a wall unit.
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Is a window kit included on all units?
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No, some models are replacements only. Check specs to see if the model comes with a window kit and if the unit is a window unit and what type of window unit.
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What is the difference between a Window kit and a Trim kit?
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Window Kit come with depending on manufacturer wither is side curtains for up and down window or sometimes window support brackets. A Trim kit is generally a hard plastic trim type frame around the air conditioner unit to fill the gap between the air conditioner and the existing sleeve in the wall.
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Do room air conditioners dehumidify?
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All air conditioners take moisture out of the air but they are not considered a dehumidifier on their own. We do sell individual dehumidifiers.
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What EER is all about?
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The "Energy Efficiency Ratio" (EER) of a room air conditioner is a rating of its operating efficiency. To determine the EER, you divide the BTU/Hr cooling capacity by the amount of electric power consumed (watts). The higher the EER, the more cooling your customer gets for his money and the lower the operating costs for comparable cooling capacity. Each model's EER is clearly marked on it's energy hang tag.
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Do you have Window and Wall Air Conditioners that don't stick out of my wall?
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Yes, They are called Solid Sided Sleeves. If you wish to order an Air Conditioner with Sold Sided Sleeve, we would need to know the height and width of the area where you would be putting the Air Conditioner along with what voltage you have available for the air conditioner.
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What is the difference between 115 Volts Air Conditioner and 230 Volts Air conditioner?
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115 Volts Air Conditioner uses the standard voltage in your home/office. 230 Volts takes different breaker amps (examples: 15 amp Tandem 20 amp Perpendicular 30 amp Large Tandem) which give you a different plug type.(For pictures of the different plug types go to question 14)
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Do I need to purchase a bucket for my Portable Air Conditioner?
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No, most Portable Air Conditioners come with a bucket. If the Portable does not come with a bucket it will be specified in the specs of that unit.
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What does an A, C, D, and E plug look like?
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What would a casement unit look like in a crank out window or sliding window?
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What would typical installations look like?
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