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SECURITY & PRIVACY

Our Promise

Genie Air Conditioning & Heating, Inc. will collect, use, disclose and otherwise manage your Personal Information in accordance with this Privacy and Security Policy.

Collection and Use of Personal Information

As used in this Privacy and Security Policy, "Personal Information" means personally identifiable information such as your name, street address, telephone number, credit card information, screen name and email address.

Genie Air Conditioning & Heating, Inc. may collect and use Personal Information that you provide us when you:

  • Purchase, order, return, exchange, register or request certain information about Genie Air Conditioning & Heating, Inc.'s products and services;
  • Request warranty or tax exempt information;
  • Contact a Customer Call Center or customer service desk;
  • Visit, register on, post to or participate in the features of one of Genie Air Conditioning & Heating, Inc.'s Sites;
  • Open an account or enter into a contest or sweepstakes, join a club or participate in a program offered by Genie Air Conditioning & Heating, Inc.;
  • Respond to one of Genie Air Conditioning & Heating, Inc.'s surveys;
  • Provide Genie Air Conditioning & Heating, Inc. with comments or suggestions;
  • Provide Genie Air Conditioning & Heating, Inc. with any information contributed to our Sites on your behalf;
  • Provide Genie Air Conditioning & Heating, Inc. other contact information.

When you use one of the Genie Air Conditioning & Heating, Inc. Sites, certain additional information is collected without you being prompted to provide it. This information includes, but is not limited to, cookies which are covered below.

A note about "Phishing" attacks: Genie Air Conditioning & Heating, Inc. will never send you an email requesting you to validate account/password information or personal information such as credit card numbers. If you do receive an email that appears to come from Genie Air Conditioning & Heating, Inc. and asks for this type of information please forward the email directly to cs@airconditioner.com and then delete from your inbox.

Shopping at Genie Air Conditioning & Heating, Inc.

When you purchase products and services at one of Genie Air Conditioning & Heating, Inc.'s Stores, you may do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, whether online or in a store, Genie Air Conditioning & Heating, Inc. will collect your credit or debit card information and keep a history of your purchases. Genie Air Conditioning & Heating, Inc. uses this information to process your orders, to ensure proper delivery, to better assist you when you visit or call us as well as to improve our product and service offerings.

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, telephone number and provide other information that identifies you, such as your driver's license. Genie Air Conditioning & Heating, Inc. collects this information to help prevent fraud.

Customer Call Centers

When you call one of Genie Air Conditioning & Heating, Inc.'s Customer Call Centers about a product, delivery, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your questions, such as your name, email information, mailing address and a telephone number where we might contact you. Genie Air Conditioning & Heating, Inc. may retain this information to assist you in the future or for its other business needs.

Online Registration/Newsletters/Offers/Coupons

(a) Information Genie Air Conditioning & Heating, Inc. Requests. Registration and/or club or program membership is an optional service provided by Genie Air Conditioning & Heating, Inc. through its Sites. You do not have to register or join to browse or shop online. When you register or join, you are asked for certain Personal Information which may be used to assist us in our provision of services.

(b) Newsletters/Offers/Coupons. When you register or join, you will have the opportunity to receive future marketing information from Genie Air Conditioning & Heating, Inc. and to sign up for email newsletters, coupons and offers that cover certain subjects that are of interest to you. These newsletters, coupons and offers will be sent to you only if you choose to place your name on our mailing list. In order for us to deliver these newsletters, coupons and offers, Genie Air Conditioning & Heating, Inc. may need to pass along your name and email address to the Service Providers who supply us with email service and who authenticate and validate the information you provide.

Non-Voluntary Information; Personalized Advertising

(a) General Tracking Information. Our Sites collect information through a number of different technologies, including cookies and Web beacons. Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. Among other things, Genie Air Conditioning & Heating, Inc. keeps records of the pages visited by each site user. Genie Air Conditioning & Heating, Inc. aggregates this information with data on the pages visited by other users to track overall visitor traffic patterns. Genie Air Conditioning & Heating, Inc. uses this information to improve its Sites and to develop functions and user tools which will make it more responsive to the needs and preferences of Genie Air Conditioning & Heating, Inc. customers.

(b) Cookies and Web Beacons. Genie Air Conditioning & Heating, Inc. websites use a technology called "cookies" to help facilitate transactions on the Sites. A cookie is an element of software code that Genie Air Conditioning & Heating, Inc. Sites can send to your browser, which is then stored on your hard drive so we can recognize you when you return. Should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Site. Third parties may place anonymous cookies on your browser and may send their own cookies to your cookies file, which may allow personalized retargeting technology and service of personalized banners to enhance your shopping experience. The Network Advertising Initiative (NAI) consumer opt-out page currently located at https://thenai.org/opt-out/ permits you to opt-out of behavioral advertising with some of the third parties whose cookies may be placed on your browser when you visit our sites. Web beacons are small pieces of data that are embedded in images on the pages of websites.

(c) Other Information. We may collect additional automatic information about your visit to our Site, such as time of day, browser type and version, browser language, your operating system and platform, and the Internet Protocol (IP) address used to connect your computer to the Internet. This information is used for analytical purposes and to help us provide services to our customers. We may also use this information to administer and troubleshoot our Sites.

(d) Aggregate Information. On occasion we may provide this aggregate information (which shall not include personally identifiable information) to vendors, investors, potential advertisers, or news agencies to demonstrate the amount of interest in our Site and to help us plan for technical infrastructure requirements.

(e) Emails. In HTML emails that we send our customers, we may use technology for a variety of purposes, including, without limitation, determining whether our customers have opened or forwarded those emails and/or clicked on links in those emails, customizing banner advertisements and other messages after a customer has closed the email, and determining whether a customer has made an inquiry or purchase in response to a particular email. These technologies may enable us to collect and use information in a form that is personally identifiable.

Genie Air Conditioning & Heating, Inc.'s Additional Use of Personal Information

Research and Marketing

In the U.S., to better serve you, we may combine the Personal Information that you provide with publicly available information and information we receive from or cross-reference with our marketing partners and others. Harbor Freight uses that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Third-Party Products and Services

We may share your Personal Information with third-parties so that they may provide you with information about our products and services and special offers. These third parties are not authorized by us to use your Personal Information in any other way. Genie Air Conditioning & Heating, Inc. does not sell your Personal Information.

Service Providers

Some of our operations, such as our Customer Call Centers, may be managed by unaffiliated companies. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions.

Shipping

If your purchases are being shipped to you, we will share your shipping information with our delivery service providers (United Parcel Service, FedEx, U.S. Postal Service, or other delivery companies we select).

Legal Disclosure

Genie Air Conditioning & Heating, Inc. Tools must provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.

Third-Party Links, Data and Content Serving

Genie Air Conditioning & Heating, Inc.'s Sites may include links to the websites of our business partners, vendors, advertisers and content served by third-parties. The inclusion of any link does not imply Genie Air Conditioning & Heating, Inc.'s endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we encourage you to read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your Personal Information. Third-party Service Providers may need access to some of your Personal Information. In such cases, we only provide third party agents with the minimum amount of information needed to complete the requested service or transaction. We may also provide your information to our affiliated companies and successors. We reserve the right to provide third parties with aggregate statistics about our clients, traffic, viewing and purchasing patterns and other site information. This data reflects site usage patterns, but does not contain personally identifiable information about any individual user. In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in confidence.

Secure Shopping

When you place orders, your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology works with your browser to encrypt your order information before transmitting it to our server.

Information Collected from Third Parties

Genie Air Conditioning & Heating, Inc. may update or supplement Personal Information collected directly from you with other information obtained from third parties. In addition, Genie Air Conditioning & Heating, Inc. may obtain Personal Information about individuals who are not yet users of our websites or customers. When Genie Air Conditioning & Heating, Inc. associates information that it obtains from third parties with Personal Information collected under this Privacy Policy, we will treat the acquired information like the Personal Information that we collected ourselves and, except as permitted by this Privacy Policy, the Personal Information will not be shared with third parties.

Privacy Preferences/Opt Out

If at any time you would like to be removed from any/all Genie Air Conditioning & Heating, Inc. marketing lists, newsletters, distribution lists, or the like, you may do so by contacting us in any of the ways identified in the section titled "How to Contact Genie Air Conditioning & Heating, Inc.". Please remember to include your email address, name, mailing address and telephone number in any request. If you do not wish to receive email from Genie Air Conditioning & Heating, Inc. Tools, you may unsubscribe from our mailing list by using the "Unsubscribe" link on any Promotional emails we send. If you choose not to use that link or did not receive a Promotional email from Genie Air Conditioning & Heating, Inc., you may send an email request to cs@airconditioner.com with the word "REMOVE" in the subject line and your email address in the body. This email method may take up to 10 days to remove your address from the file.

California Privacy Rights

If you are a California consumer, for more information about your privacy rights, please see the section of this Privacy and Security Policy called "California Consumer Privacy Statement".

Children's Privacy Policy

Genie Air Conditioning & Heating, Inc. does not sell products for purchase by children. Effective immediately, if you are under the age of 13, you are not permitted to create an account on airconditioner.com or any of its affiliated websites. If you are between 13 and 18, you may use airconditioner.com only with the involvement of a parent or guardian. Genie Air Conditioning & Heating, Inc. does not intend to collect any personally identifiable information from children through the Genie Air Conditioning & Heating, Inc. Sites. Please do not allow children under the age of 18 to provide any personally identifiable information related to our Sites. If we determine that a child under 18 has provided Personal Information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 18, please notify us by contacting the Genie Air Conditioning & Heating, Inc. Customer Call Center in any of the ways identified in the section titled "How to Contact Harbor Freight". Please be certain to include in the subject line "Privacy Policy Request".

Non-US Residents

Genie Air Conditioning & Heating, Inc. is a company based in the United States. If you are not a United States resident, please do not send us any personal information. We reserve the right to remove any Personal Information from anyone we determine not to be a United States resident.

CALIFORNIA PRIVACY STATEMENT

Last Updated: January 1st, 2023

This California Privacy Statement supplements the Privacy and Security Policy. It applies solely to California residents, except for Genie Air Conditioning & Heating, Inc. personnel, and addresses personal information we collect online and offline.

This Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA/CPRA”).

1. Notice of Collection and Use of Personal Information

We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you:

  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, Social Security number, driver's license number, passport number, and other similar identifiers
  • Additional Data Subject to Cal. Civ. Code § 1798.80: signature, physical characteristics or description, state identification card number, education, bank account number, credit card number, debit card number, other financial information, medical information, and health insurance information
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, citizenship status, and military and veteran status
  • Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
  • Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
  • Geolocation Data
  • Sensory Information: audio, electronic, visual, and similar information
  • Employment Information: professional or employment-related information
  • Education Information: education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)
  • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in our Privacy & Security Policy and for the following business purposes specified in the CCPA/CPRA:

  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage or providing similar services
  • Providing advertising and marketing services to you, except for cross-context behavioral advertising (which is addressed in Section 5 of this Statement)
  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
  • Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us
  • Helping to ensure security and integrity, to the extent the use of your personal information is reasonably necessary and proportionate for these purposes
  • Debugging to identify and repair errors that impair existing intended functionality
  • Undertaking internal research for technological development and demonstration
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us
  • Managing career opportunities with Genie Air Conditioning & Heating, Inc..

2. Collection and Use of Sensitive Personal Information

We do not collect or use (and have not collected or used during the 12 month period prior to the effective date of this Statement) "sensitive personal information," as defined under the CCPA/CPRA.

3. Retention of Personal Information

We will retain your personal information for the time period reasonably necessary to achieve the purposes described in our Privacy and Security Policy and this Statement, or any other notice provided at the time of data collection, taking into account applicable statutes of limitation and records retention requirements under applicable law, as well as our records retention requirements and policies.

4. Sources of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:

  • Directly from you, such as when you make a purchase
  • From your devices, such as when you visit our Sites
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Online advertising services and advertising networks
  • Data analytics providers
  • Government entities
  • Social networks
  • Data brokers
  • Recruiting and talent agencies
  • Job references

5. Sale or Sharing of Personal Information

We do not exchange your personal information for monetary consideration. We may allow certain third parties (such as online advertising services and social networks) to collect your personal information via automated technologies on our Sites for cross-context behavioral advertising purposes. Under California law, these kinds of disclosures may be considered a "sale" when the personal information is exchanged for non-monetary consideration, or “sharing” when the personal information is disclosed for cross-context behavioral advertising purposes. You have the right to opt out of these types of disclosures of your information.

We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you to online advertising services and social networks:

  • Identifiers
  • Commercial Information
  • Online Activity
  • Inferences

We do not have actual knowledge that we sell or share personal information of minors under 16 years of age.

6. Disclosure of Personal Information

During the 12-month period prior to the effective date of this Statement, we may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:

Category of Personal Information Category of Third Party
Identifiers
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Operating systems and platforms
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Additional Data Subject to Cal. Civ. Code § 1798.80 Law
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Protected Classifications
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Commercial Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Biometric Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Online Activity
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Geolocation data
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Sensory Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Employment Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Education Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
Inferences
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks

In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have shared personal information about you with government entities.

7. California Privacy Rights

You have certain choices regarding your personal information, as described below.

  • Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.
  • Correction: You have the right to request that we correct the personal information we maintain about you, if that information is inaccurate.
  • Deletion: You have the right to request that we delete certain personal information we have collected from you.
  • Opt-Out of Sale or Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes.
  • Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an account with us and you request access to or deletion of your personal information, we may require you to provide any of the following information: first name, last name, mailing/shipping address, phone, and email address. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. 

Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.

Colorado Consumer Privacy Notice

Updated: July 1st, 2023

This Colorado Consumer Privacy Notice supplements the information in the Privacy and Security Policy and applies solely to Colorado consumers who interact with us in an individual or household capacity. This Colorado Notice uses certain terms that have the meaning given to them in the Colorado Privacy Act (the “CPA“).

Collection, Use and Sharing of Personal Data

We may collect, use and share personal data as described in the chart below.

Category of Personal Data Processing Purpose(s) (see full list below) Used for Targeted Advertising? Sold or Shared
Contact information, such as name, address, telephone number, screen name and email address
  • Offer our products and services,
  • Customer service functions,
  • Create and maintain your account or membership,
  • Promotional purposes,
  • Contests, sweepstakes, questions or surveys
  • Research and marketing,
 [Yes] Not sold

Shared with:
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Government entities
Payment card information, such as debit or credit card number
  • Offer our products and services,
  • Create and maintain your account or membership,
  • Promotional purposes
  • Contests, sweepstakes, questions or surveys
  • Research and marketing,
 [Yes] Not sold

Shared with:
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our business partners
  • Data analytics providers
  • Government entities
Purchase history
  • Offer our products and services,
  • Customer service functions,
  • Promotional purposes,
  • Contests, sweepstakes, questions or surveys
  • Research and marketing,
 [Yes] Not sold

Shared with:
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Government entities
Driver’s license number
  • Customer service functions,
 [No] Not sold

Shared with:
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Government entities
Information collected automatically, such as cookies and web beacons, time of day, browser type and version, browser language, your operating system and platform, and the Internet Protocol (IP) address used to connect your computer to the Internet
  • Offer our products and services,
  • Promotional purposes,
  • Contests, sweepstakes, questions or surveys
  • Research and marketing,
 [Yes] Not sold

Shared with:
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
  • Government entities
Information collected from Genie Air Conditioning & Heating, Inc. emails, such as whether our customers have opened or forwarded those emails and/or clicked on links in those emails, customizing banner advertisements and other messages after a customer has closed the email, and determining whether a customer has made an inquiry or purchase in response to a particular email
  • Offer our products and services,
  • Customer service functions,
  • Create and maintain your account or membership,
  • Promotional purposes,
  • Contests, sweepstakes, questions or surveys
  • Research and marketing,
 [Yes] Not sold

Shared with:
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Professional services organizations, such as auditors and law firms
  • Our joint marketing partners
  • Our business partners
  • Online advertising services and advertising networks
  • Data analytics providers
  • Social networks
  • Government entities

Processing Purposes:

  • Offer our products and services, such as to process your orders, to ensure proper delivery, to process returns, to better assist you when you visit or call us as well as to improve our product and service offerings
  • Customer service functions, such as to help us promptly answer your questions and otherwise communicate with you
  • Create and maintain your account or membership, such as registering your online account and/or club or program membership
  • Promotional purposes, such as to send you newsletters, offers and coupons
  • Contests, sweepstakes, questions or surveys, such as to administer your participation in a contest or sweepstakes and for Genie Air Conditioning & Heating, Inc.'s other business needs, including sending you marketing communications
  • Research and marketing, such as to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes

We do not knowingly process personal data from children under the age of 13. We also do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers, as defined in the CPA. To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Your Colorado Privacy Rights

If you are a Colorado consumer who interacts with us in an individual or household capacity (and not in a commercial or employment context), you may have the right to: (1) request access to, correction of or deletion of your personal data; and (2) opt-out of the processing of your personal data for purposes of targeted advertising or the sale of your personal data. In addition, you may have the right to obtain your personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the personal data to another entity.

How We Verify Your Identity To Complete Your Requests

To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an account with us and you request access to or deletion of your personal information, we may require you to provide any of the following information: first name, last name, mailing/shipping address, phone, and email address. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

How to Submit an Appeal

You may appeal our decision with respect to a request you have submitted by sending an email to: privacy@airconditioner.com with "Colorado Consumer Rights Appeal" in the subject line (must be sent from the email address used to make the Consumer Rights request).

Contact Us

For more information on how to contact us about this Colorado Consumer Privacy Notice, please see the "How to Contact Genie Air Conditioning & Heating, Inc." section of the Privacy and Security Policy.

Security Limitations

No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your Personal Information from unauthorized access, use or disclosure, Genie Air Conditioning & Heating, Inc. cannot ensure or warrant the security of any information you transmit to us on our Sites.

How to Contact Genie Air Conditioning & Heating, Inc.

You may contact us in one of the following ways:

  1. Send an email to: cs@airconditioner.com with "Internet Customer Service" in the subject line
  2. Call 1-818-785-4151 Monday thru Friday, 7:30am to 5pm (PT)
  3. Send your request by mail to:

    Genie Air Conditioning & Heating, Inc. Tools
    15041 Calvert St.
    Van Nuys, CA 91411
    ATTN: Internet Customer Service

Changes to the Privacy and Security Statement

We may change this Privacy and Security Policy at any time at our sole discretion. Any updates to our Privacy and Security Policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Continued use of our Sites, Stores, Customer Call Centers or other Genie Air Conditioning & Heating, Inc. services following our posting of the change notice or an updated Privacy and Security Policy will constitute binding acceptance of those changes.