call 818-785-4151
One of the largest wholesale - distributor in the United States of wall & window air conditioners and mini-splits
Welcome to Genie's F.A.Q. (frequently asked questions) page. This is a compilation of our visitors' most frequently asked questions. We have supplied the answers. Please select from the category below to find the answers to your questions. And if your question is not in our F.A.Q. please email us and we will gladly help you.

OFFICE

Monday-Friday 8AM - 5PM Pacific Standard Time
Genie Air Conditioning 15041 Calvert Street Van Nuys, CA 91411
No, but you can reach us at our office number: 818-785-4151
25% re-stocking fee if the box is not open.
Click here for our Credit Application! Look for "Credit Application" on our Home Page Menu (left side of Home page). Fill this out and print/fax to our office: 818-785-3719. Send us the original copy to: Genie Air Conditioning 15041 Calvert Street, Van Nuys, CA 91411.

ORDERING

Visa, Master Card, Discover and American Express. (We charge a 2.98% fee for all credit card transactions.)

WARRANTIES

Most of our units are under manufacturer's warranty. Contact each manufacturer to find out what is covered on each unit.
We no longer offer extended warranties.

UNIT INFORMATION

Simply put, a Heat Strip is an air conditioner that uses an electric heat strip for heating needs. A Heat Pump is an air conditoner that has a reversing valve; instead of the heat coming out of the back, the reversing valve reverses the cycle so the heat comes out of the front, making your air conditioner a heater.
Check our casement units page; no sleeves are made for this type of window. You will have to make a custom installation for the casement unit.
The measurements listed are of the outside diameter of the sleeve, or wall opening (not the unit).
Yes, all of our units are brand new unless specified on the page.
We usually recommend 12,000 BTUs for every 400 square feet.
No, some models are replacements only. Check specs to see if the unit comes with a sleeve and if the unit is a wall unit, or talk to one of our sales associates.
No, some models are replacements only. Check specs to see if the model comes with a window kit and if the unit is a window unit and what type of window unit.
Window Kits are used to set up an air conditioner through a sliding window. They generally include support brackets for stability. Trim Kits are used to install air conditioning units through a wall opening, and include a hard plastic frame to seal the gap between the unit and the wall.
All air conditioners take moisture out of the air but they are not considered a dehumidifier on their own. We do sell individual dehumidifiers.
The "Energy Efficiency Ratio" (EER) of a room air conditioner is a rating of its operating efficiency. To determine the EER, you divide the BTU/Hr cooling capacity by the amount of electric power consumed (watts). The higher the EER, the more cooling your customer gets for his money and the lower the operating costs for comparable cooling capacity. Each model's EER is clearly marked on its energy hang tag.
Yes, they are called Solid-Sided Units. If you wish to order Solid-Sided Units, it is necessary to know the height and width of the installation area and voltage you have available for the unit.
A 115 Volt Air Conditioner uses the standard voltage available in your home or office. A 230 Volt Air Conditioner needs different breaker amps (examples: 15 amp Tandem 20 amp Perpendicular 30 amp Large Tandem) which require a different type of electric plug. (For pictures of different plug types available, go to question 14)
No, most Portable Air Conditioners come with a bucket. If the Portable does not come with a bucket it will be specified in the specs of that unit.
Plug types
Casement installation
Installation types
Single hose Portable air conditioning units are low efficiency and will cause more problems that you can easily avoid by simply obtaining a dual hose unit. CLICK HERE to see a video explaining why a dual hose air conditioner will be more beneficial to your home.

WHOLESALE - DISTRIBUTOR

(818) 785-4151
15041 Calvert St. Van Nuys, CA 91411
"To better serve you, call or come in"
"Our Quantity Buying Gives You The Ability To
Purchase Equipment At The Lowest Prices Available"
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