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Welcome to Genie's F.A.Q. ( frequently asked questions ) page. This is a compilation of our visitors' most frequently asked questions. We have supplied the answers. Please select from the category below to find the answers to your questions. And if your question is not in our F.A.Q. please email us and we will gladly help you.

OFFICE
What are your hours?
Where are you located?
Do you have a toll-free number?
What is your return policy?
How do I open an account?
ORDERING
Why does it indicate $0.00 for shipping?
How long does it take to process my order after I submit it?
What happens to my order when I submit it after-hours, and what are your hours?
Will I get a confirmation number after I submit my order?
How do I know my order was received?
What credit cards do you accept?
Is it quicker to order online or over the phone?
Do I pay taxes if I am out of the state of California?
What is a V-Code and where do I find it?
Is there free shipping?
What is going on with my order?
SHIPPING
How much is shipping?
Can I pick up my item(s)?
When will my unit be shipped to me?
What do I do if I want my item shipped quicker?
Will I get a tracking number?
WARRANTIES
Are all your units under warranty? What does it include?
Do you offer an extended warranty? What does it include?
UNIT INFORMATION
What is the difference between a heat strip and a heat pump?
I was wondering if you have any units that fit the crank-out style windows; is there a separate installation kit?
Are the measurements listed (height, width, depth) for the actual unit, or for the outside sleeve measurement? I am trying to fit my existing through the wall openings.
Are these units new or refurbished? The prices seem very low compared to local retail stores. I just want to be sure that the unit I buy from Genie Air Conditioning is a new unit.
How do you figure out how many BTU's you need?
Do all air conditioners come with sleeves?
Is a window kit included on all units?
What is the difference between a Window kit and a Trim kit?
Do room air conditioners dehumidify?
What EER is all about?
Do you have Window and Wall Air Conditioners that don't stick out of my wall?
What is the difference between 115 Volts Air Conditioner and 230 Volts Air conditioner?
Do I need to purchase a bucket for my Portable Air Conditioner?
What does an A, C, D, and E plug look like?
What would a casement unit look like in a crank out window or sliding window?
What would typical installations look like?
 


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